Who Is Helen As A Professional?

Personal Branding Statement

My Name Is: Helen Cowles 

 

 

 Customer Service & Administrative Support Specialist

  • Actively seeking a position as a:

Customer Service Representative

Administrative Clerk

Office Assistant   

  • I am seeking a position in the greater Houston, Texas area. 
  • I have five years working in customer service in various positions. 
  • I have five years experience working for a large corporation as an office assistant.
  • I have three years experience handling data entry for different companies.
  • I have one year experience volunteering as a data entry clerk for the American Red Cross handling all aspects of the volunteer database for the American Red Cross.

Top Skills

  • Customer Service (always meeting the needs of customers since everyone is a customer at one time)
  • Data Entry & File Management (invoices, employees files, updating databases)
  • Mail Management (distribution, follow up, mass mail-outs, opening and date stamping routine mail and invoices)
  • Document Management (spreadsheets, tables, MS Word files)
  • Office Management (answering phones, fax, scan, send rountine e-mails, make copies, setting up appointments)

 

Work Experience Highlights

Experienced In:

  • Satisfying the needs of customers through providing excellent service to customers as a:
    • Sales Associate in a retail store
    • Courtesy Booth Clerk in a grocery store
    • Cashier in a restaurant, gift shop or bookstore
  • Using HR Perspective, to create reports and send out relevant information including:
    • Monthly Birthday Cards
    • Bi-Weekly Termination STOP Reports
    • Bi-Weekly Termination Letters
    • Monthly Service Award Letters with pins
    • Monthly Welcome Cards to new associates
  • Back up support for Administrative Assistant to include:
    • Answering multi-line phones, getting the necessary information, answering the caller’s questions and transferring callers if needed
    • Creating Badges for Associates
    • Creating and sending appointments on Outlook Calendar
    • Sending out checks to associates
    • Ordering food for all associates for department lunch
    • Ordering flowers for associates
    • Sending and receiving mail for the entire department
  • Handling routine office for the entire department including sending faxes, scanning documents, mail-outs, opening and date stamping daily mail and locating associate documents for other team members.
  • Auditing payroll documents against the human resource database for errors with 95-98% accuracy rate.
  • Typing speed of 40-45 wpm.
  • Proficient in using Microsoft Word, Excel, Outlook, HR Perspective, IVIS Plus for creating badges.